Delivery And Returns – Isha's Timeless

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Delivery And Returns

Delivery Information

At Isha's Timeless, we strive to ensure that your shopping experience is as seamless and enjoyable as possible. Here’s everything you need to know about our delivery process:

Delivery Options

  • Standard Shipping:

    • Delivery Time: 3-4 business days
    • Cost: Free for orders over $100; $5 flat rate for orders under $100

  • Express Shipping:

    • Delivery Time: 2-3 business days
    • Cost: $7 flat rate

  • Overnight Shipping:

    • Delivery Time: 1 business day
    • Cost: $15 flat rate

International Shipping

We offer international shipping to select countries. Delivery times and costs vary based on the destination. Please refer to our International Shipping Policy for more details.

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to track your order’s progress on our website or the carrier’s website.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and exchange policy.

Return Policy

  • Timeframe: You have 14 days from the date of delivery to return your item.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Refunds: Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item.

How to Return

  1. Request a Return: Contact our customer service at hello@ishastimeless.co.uk to initiate a return. Provide your order number and reason for return.
  2. Prepare Your Package: Pack the item securely in its original packaging and include the return form provided.
  3. Ship It Back: Use the pre-paid return shipping label included in your order. Drop it off at any post office or arrange a pickup.

Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service to reserve the new item. Once we receive your return, we will ship the new item to you at no additional cost.

Non-Returnable Items

Certain items are non-returnable, including:

  • Final sale items
  • Gift cards
  • Personalized or custom-made items

Questions?

If you have any questions or need further assistance, please don't hesitate to contact our customer service team at hello@ishastimeless.co.uk.

We are here to help!